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Compliance and Policy

Website Terms and Conditions

Welcome to the website (“Site”) of Cipla Cancer and Aids Foundation (“CCAF”)

CCAF is a registered public charitable trust, registered in Mumbai. CCAF runs the Cipla Palliative Care and Training Centre in Pune which is a Centre dedicated to providing holistic palliative care to cancer patients and their families. These Terms and Conditions sets out the terms and conditions and disclaimers pertaining to use or access of the Site. Any reference to the Terms and Conditions will mean a reference to the Terms and Conditions as amended or modified. The Site and its contents are designed to comply with the laws and regulations of India. Although accessible in other parts of the world, the Site and its contents are intended for access and use by Indian residents only.

1. Acceptance of the Terms and Conditions

Access to and use of this Site is subject to these Terms and Conditions and all applicable laws. By accessing and browsing this Site, it is deemed that the user has read, understood and accepted, without limitation or qualification, the Terms and Conditions set out herein. The user also acknowledges that any agreement with CCAF, to the extent they conflict with these Terms and Conditions are superseded and of no force or effect. If you do not agree to the Terms and Conditions, you may not access or use this Site.

2. Use of Information

The user may freely browse the Site, subject to strict adherence to the Terms and Conditions. You should assume that everything you read or see on this Site is copyrighted according to applicable laws, unless otherwise noted, and may not be used except as laid down in these Terms and Conditions. All access and use of the contents of the Site, including without limitation, all text, data, sound, images, audio and video, Copyrights, Trademarks (collectively: “Information”), is at the own and sole risk of the user as to the cost and consequence.

3. Disclaimer of Liability

The Information, software, and services, included in or available through the Site may include inaccuracies or typographical errors. Neither CCAF nor any person creating, producing or delivering the Site assume any liability or responsibility for any errors on the Site and hereby disclaim all warranties and conditions, including all implied warranties for any information in the Site. For the purposes of this clause, a reference to CCAF shall also deem to include a reference to Trustees, officers, employees and consultants of CCAF.

4. User Information

Any communication or material that the user transmits or posts on the Site by electronic mail or otherwise, including any data, questions, comments, suggestions (“User Information”), is and will be treated as non-confidential and non-proprietary information and shall become the property of CCAF. The user expressly acknowledges that CCAF, or any of its associates, are free to store, use any ideas, concepts, know-how or techniques contained in any User Information, for any legitimate purpose pertaining to the activities of CCAF, including but not limited to, reproduction, disclosure, transmission, publication, broadcast or further posting, without any compensation to the user.
Notwithstanding the above, the users are prohibited from altering the Site or posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, profane material that could constitute or encourage conduct that would be considered a criminal offence, give rise to a civil liability or otherwise violate any law. CCAF will cooperate with any law enforcement authorities or court order requesting or directing CCAF to disclose the identity of anyone posting such information or materials. The user agrees to indemnify and hold CCAF, its associates, Trustees, employees and consultants harmless from any claim, demand or damage, including reasonable attorney fees due to or arising out of the users conduct on CCAF.

5. Links

The Site may contain links to third-party web sites, which are provided as a convenience to the users. These links are not under the control of CCAF, and inclusion of any link does not imply endorsement by CCAF of such website. CCAF or any of its associates, Trustees, employees, officers and consultants make no claim and are not responsible for any information found in such third-party websites.

6. Non-transferrable:

Users right to access the Site and related websites is strictly non-transferrable. Any password, right or access given to a user to obtain Information is not transferrable and remains the exclusive property of CCAF.

7. No Advice

The Site is designed to provide general information. The Site does not intend to provide any form of medical or other advice or an offer to invest in CCAF (or any of its associates).

8. Limitation of Liability

The use of the Site is at the risk of the user. In no event shall CCAF or any of its associates, Trustees, employees, officers and consultants be liable for, directly or indirectly, any damages of any kind or nature, including without limitation, direct, indirect, incidental, consequential, or any claims or losses, whether foreseeable or not; or whether the user has been informed of the possibility in advance, resulting from or in connection with the creation or use of, or reliance in the Site, any other third-party site, the links contained in any site or the inability to use the Site. This limitation includes damage to your computer equipment or any viruses that may infect your computer equipment.

9. Copyright and Trademarks

This Site and its entire contents are subject to copyright protection. All content related to CCAF’s activities, as well as those of its associates included on this portal such as text, graphics, logos, icons, images and software, excluding the CIPLA logo and ancillary copyright (collectively the “Copyrights”); the trade names, logos and service marks, excluding the CIPLA trademark (collectively the “Trademarks“) displayed on the site are the Copyright and Trademarks of CCAF and are the exclusive property of CCAF and is protected by applicable legislations concerning protection and preservation of intellectual property rights and international treaties relating thereto. The CIPLA trademark is a registered trademark of Cipla Limited. The CIPLA trademark and CIPLA logo and all ancillary intellectual property rights are used under a non-exclusive license from Cipla Limited. Use of this website does not confer any license or right to the Information or any copyright of CCAF. Nothing in this Site should be construed as granting any license or right to use any Trademarks or Copyrights or Information without the prior written permission of CCAF. Except as expressly authorised herein, the user should not copy, display, download, distribute, modify, reproduce, republish, reuse, repost or transmit any Information or contents contained in the Site, under any circumstances, without the express prior written consent of CCAF.

10. Miscellaneous

If any provision of the Terms and Conditions is held by a court of competent jurisdiction to be unlawful, invalid or void, the remainder of the provisions of the Terms and Conditions shall remain in full force and effect.

11. Governing Law:

This Site is created and controlled by CCAF in Mumbai (India), as such the laws of India shall apply; and courts in Mumbai shall have exclusive jurisdiction in respect of the Terms and Conditions.

12. Amendment

CCAF reserves the right to amend or modify or discontinue the Site and these Terms and Conditions at any time without any prior written notice to reflect technological advancements, legal and regulatory changes and good governance practices.

13. Disclaimer/s

Saath-Saath Helpline- The helpline is intended to connect you with palliative care services and is not a substitute for your prescribed or recommended treatment. Kindly consult your healthcare professional for medical advice.

Privacy Policy

We respect your privacy and are committed to protect the privacy and security of your personal data. Cipla Cancer and AIDS Foundation along with its associates (“CCAF”) urges you to fully read and understand this Privacy Policy before accessing or using this Cipla Cancer and AIDS Foundation website (hereinafter referred to as “Website”). If you proceed to access or use this website, you are agreeing to abide by this Privacy Policy, without any exceptions. You may not access or use this Website if you do not agree to this Privacy Policy.

Collection of Personal Information

The Website is not designed to collect and/or receive any personal information of you by itself. CCAF is not able to identify you personally unless you access the Website and/or provide any personal information.

Active collection of information: CCAF collects personal information that you voluntarily enter into the data fields on the Website. For example, you may submit or share your name, postal address, e-mail address, profession, photograph, medical records and/or other personal information in order to receive information about CCAF and various services offered by CCAF. To protect your privacy, you should not provide CCAF with any information that is not specifically requested. When you register using your accounts with Facebook, Twitter, Gmail etc. CCAF may retrieve information required for your registration from such account to continue to interact with you and to continue providing the services, wherever applicable.

Passive Collection of information: The Website may collect information about your visits to the Website without you actively submitting such information. This information may be collected using various technologies, such as cookies, Internet tags, and web beacons. The Website may capture some of this information, such as the URL of the website you just visited, Internet Protocol (IP) addresses, GPS location data, mobile phone service provider, details of operating system, the browser version in your computer, etc. Passive information collection technologies can make your use of the Website easier by allowing CCAF to provide better service, customize sites based on user preferences, compile statistics, analyse trends, and otherwise administer and improve the Website. Such information collected by these technologies cannot be used to identify you without additional identifiable information.

Intended Use of Personal Information

CCAF will use the personal information you provide through the Website to respond to your questions, have efficient communication and to provide you with efficient service. CCAF shall collect, store and use your information in compliance with all applicable laws. You may always limit the amount and type of personal information that CCAF receives about you by choosing not to enter any personal information into forms or data fields on the Website. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of the Website may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional services that may be of interest to you. If opted to do so, we may use your personal information for marketing and promotional purpose. For example, in accordance with applicable law and with your consent, we will use your email address to send you news and newsletters, special offers, and promotions, and to contact you about products or information we think may interest you. We may also reach out to you with response to any queries posted on our website. After you have entered personal information into a form or data field on the Website, CCAF may use certain identifying technologies to allow the Website to “remember” your personal preferences, such as sections of the Website that you visit frequently and, if you choose, your login credentials.


We do not support “spamming”. In accordance to your preferences, we may send periodic emails to you if you have asked us to send you information, or if you have provided your details to us while registering for any of our promotional campaigns. You may choose to opt out of receiving marketing-related information through a link we include on emails you receive from us.

Non-Disclosure of Information

Personal information on the Website may be accessed by CCAF by certain companies with which CCAF may conduct joint programmes and by individuals and entities with whom CCAF contracts to carry out its operations.

CCAF does not sell or rent your personal Information with anyone else.

CCAF may share the personal information with third-party, if it is required for further processing, in connection to its operations. During this time the information shared will be in accordance with the confidentiality agreement with the third party and applicable law for the intended purpose for which the Information was originally collected and shall ensure all such third parties comply with CCAF’s Data Protection and Privacy Policy and Procedure.

We may release your personal information when we believe release is required to comply with applicable law. We may release personal information if, in our judgment after review, the release is compelled by or required to comply with applicable law or regulation.

Protection of personal information

CCAF will maintain adequate technical and organizational security measures to protect Personal Information.

As a policy, CCAF secures each web page that collects personal information; however, the confidentiality of personal information transmitted over the Internet will not be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet.

CCAF is not obliged to store your Information for a period which is beyond the intended purpose for which such Information was collected or submitted or to stay in compliance to applicable laws and CCAF Policies and Procedures.

Links to other websites

This Privacy Policy applies only to CCAF‘s website. CCAF may provide links to other websites, which we believe, may be of interest to you. CCAF is not responsible for the contents on such websites, your access to such website links, security of personal information that you provide or any information collected by those websites. The risk of accessing such websites is solely yours.


Cookies are alphanumeric identifiers with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Please note, a cookie in no way gives us access to your computer/device and cookies cannot access any other information on your computer/device.

Our Website uses these cookies to collect information and to improve our service by making your interaction with us faster. They may be used for purposes of managing your preferences, maintaining and optimizing security, marketing, communication, analytics and research.

Essential Cookies or Strictly Necessary Cookies – These cookies are essential to the functioning of our Website and for you to move around the Website. Without these cookies, certain features cannot function. No information about your browsing habits is gathered by these cookies.
Functional Cookies – These cookies remember how you prefer to use our Website and improve the way our Website works. These remain on your computer/device for a pre-defined period of time.
Performance Cookies – Some cookies help us with the performance and design of our Website. For example, these cookies show us statistics, which are the most frequently visited pages on the Website, help us record any difficulties you have with the Website, and whether our publicity is effective or not.
Targeting or Tracking Cookies – On certain pages of our Website, we use cookies to help us understand your interests as you browse the Website, so we can tailor and deliver to you a more personalized service in the future. This assists us in delivering relevant, interest-based information to you.
At any time, you also have the option to change /control your cookies through your browser settings. However, if you do turn off cookies in your browser, you will not be able to fully experience some of the features our Website.

Use of our websites and mobile application by children

CCAF does not knowingly collect or use any personal information from children (we define “children” as those who are younger than 18 years of age) on this Website. We do not knowingly allow children to communicate with us or use any of our online services. If you are a parent or guardian and become aware that your child has provided us with information, please contact us and we will work with you to address this issue.

Right to your personal information on our Website

Right to access: You have the right to ask for a copy of your personal data and to verify how we are processing it.
Right to rectification: If you believe we have inaccurate or incomplete information about you, you have the right to ask us to correct or update it.
Right to be forgotten: In certain circumstances, you have the right to ask us to remove or erase your personal data from our records.
Right to object: You have the right to object to processing of your personal data. You also have the right not to be subjected to any automated decision making or profiling.
Right to restriction of processing: You have the right to ask us to restrict processing of your personal data in cases where the data is inaccurate, or the processing of the data is unlawful. This does not restrict CCAF from processing your personal data for legal and regulatory requirements.
Right to withdraw consent: If we process your personal data based on your consent, you can withdraw your consent at any point of time.
Right to portability: You have the right to ask us to transfer your data to you, or any other third party.
If you would like to opt out of future communications from CCAF or a CCAF program, please contact us by clicking on the “Contact Us” link on the Website. In all communications to CCAF, please include the e–mail address used for registration (if applicable), the Website address and explanation of your request. If you would like to delete or amend your personal information and are contacting us by e-mail, please put “Deletion Request” or “Amendment Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner. To exercise any of your rights mentioned in this Privacy Policy please send an email to (this email address will be of the team managing the website)

Complaints and Grievances

Any complaints, abuse or concerns with regards to the processing of personal data provided by you or breach of these terms must be reported to

Change in Policy

CCAF reserves the right to add, remove or modify this Policy at any time without any prior notification.


Annual Update 2023-24

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